IT Helpdesk - Mac OS

The IT Helpdesk Support – Mac OS will be responsible of providing remote support by identifying and resolving issues in a timely manner. The role is also in charge for procuring and managing IT inventory on behalf of employees.

• Providing remote support to end users for IT related issues and requests – both hardware and software
• Manage and monitor all end user devices via MDM (i.e. Maraki, Jamf or similar) and ensure all devices are kept up to date.
• Perform general application administration (OneLogin, GSuite, MS Office, etc.)
• Develop, establish and maintain Onboarding and Offboarding procedures.
• Procure and manage IT inventory, by working with quoting, receiving goods, software management/licence compliance, etc. and updating documentation as required.
• Develop, establish and promote IT best practices around security and compliance as well as conduct regular training.
• Organize the distribution and collection of equipment.

Technical Requirements:

• Experience with MacBooks, MacOS and Apple Business Manager, preferred
• Experience in Mobile Device Management (MDM) (i.e. Maraki, Jamf or similar), preferred
• Experience with Telecommunications and VOIP systems
• Experience with Network architecture and deployment
• Knowledge of network hardware equipment installation, configuration, replacing, and troubleshooting
• Knowledge of firewalls (monitoring, policy configuration, auditing, and software updates), DNS/DHCP, and load balancers
• Experience with DevOps and AWS
• Effective Cloud and tool cost management
• Current knowledge of the modern IT landscape, including cyber security, network management and digital infrastructures
• ISO27001/SOC2 compliance projects, nice to have

General Requirements:

• Candidates must possess at least a Bachelor's/College Degree or equivalent work experience in computer networking and technical support or a related field.
• Must have at least 2-3 years of work experience in an IT operations, support or coordination function
• Analytical and problem-solving skills to troubleshoot technical issues.
• Ability to work both as part of a team and independently, with the willingness to share solutions and ideas to technology challenges.
• Ability to manage competing priorities and multi-tasking, coupled with the ability to perform duties off hours and on an on-call basis as required.
• Strong attention to detail with a focus on producing high quality work
• Positive attitude, high energy, proactive, hardworking, and goal oriented
• Must be a team player who is receptive to new ideas, and can easily adapt to change
• Flexible, accommodating and able to go above and beyond the basic expectations when required
• The role is temporarily on a work from home set up but must be willing to work in Bonifacio Global City, Taguig City; graveyard shift (8:00 PM – 5:00 AM MNL)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.