IT Consultant

Provide IT Assistance.

GENERAL RESPONSIBILITIES:

• Troubleshoot PC hardware/software, server and network/Internet related issues.
• Attend to IT support requests and concerns
• POC to hardware/software vendors, 3rd Party suppliers and Internet service providers.
• PC deployment and Provision of access/login details for new hires.
• Ensure cleanliness of Server Room and organization of things in IT stock room
• Regularly manage and update inventory of IT hardware and software assets.
• Perform workstation/server maintenance and updates
• Monitor Internet bandwidth utilization, server room temperature, servers & network
• devices’ uptime.
• Send shift report for daily pending/completed tasks and issues encountered
• Provide IT e-mail notifications for incident reports, maintenance schedules and IT updates.
• Any other task/duty as directed by client/management

POSITION REQUIREMENTS:

• Candidate must possess a Bachelor’s Degree/Vocation Diploma in Computer
• Science/Information Technology or equivalent
• At least 3-5 years equivalent experience in hands-on IT Helpdesk Support (non-voice)
• Knowledge & work experience/training with PC/Laptop troubleshooting, parts,
• assembly/disassembly and upgrades
• Knowledge & work experience/training with Firewall, switches and routers (Cisco or
• equivalent)
• Knowledge & work experience/training with Windows Active Directory Server.
• Good Understanding of Network Fundamentals
• Good English communication skills oral and written
• Proficiency in Microsoft Office applications especially MS Excel
• Willing to work in Makati City and/or Taguig City in a shifting and night shift schedule

ADDITIONAL QUALIFICATIONS BUT NOT REQUIRED:

• Hardware/Network/Server or equivalent certifications
• Knowledge in Open source Operating systems and applications
• Knowledge & work experience/training in VOIP
• Adobe Photoshop skills

 

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.