Jira Developer (Project-based Employment)

The JIRA Developer & Administrator is responsible for understanding the current process, identifying gaps, and gathering requirements to develop and deliver customized applications/projects to meet the organizational demands.

• Design, develop, and administer Atlassian products (Software, Service Desk, Confluence)
• Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation) using Atlassian products (JIRA, Service Desk, Confluence etc.)
• Create and maintain detailed technical and user facing documentation
• Handles the Jira User Management
• Responsible for assigning Jira tickets filed by the users
• Manages project configurations such as workflows, SLA, fields, screens, permissions and dashboards
• Create, maintain and update the company’s knowledge base with confluence
• Design and configure asset management in JIRA

• At least 2-5 years of experience in Jira development and administration
• Proficiency in Microsoft Office software.
• Ability to work independently and manage multiple task assignments
• Articulate writing skills suitable for a business environment
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Self-motivated and able to work in a fluid, fast-paced environment
• Customer service oriented
• Nice to have: Previous Tech Support experience.

This role will be for a project based contract of 6 months, with a possibility to become a full time position

Interested candidates for this role must be willing to work in a mid-shift (starting afternoon Manila time) since this will be supporting a UK-based client

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.