Level 2 IT Technical Support Engineer

We are looking for a 5+ experienced Level 2 Technical Support Engineer with extensive On-Premise and Cloud Technology knowledge to join our friendly and professional team.

Reporting to the Help Desk Manager, you will very rarely be an initial point of contact and primarily an escalation point for technical problems, perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams. Reporting to the Help Desk Manager, you will very rarely be an initial point of contact and primarily an escalation point for technical problems, performtroubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.

You will proactively perform maintenance activities, while deploying and documenting technical solutions. You will also maintain strong relationships with a range of stakeholders including local and remote users, senior management, and external providers/third-party vendors.

Beyond support responsibilities you will also facilitate location specific project work such as on-premise to cloud server moves, telephony upgrades and internet changeovers. This will involve putting together project plans and coordinating resources to achieve those projects.

We are looking for a team player who is customer orientated and has a proactive approach to problem-solving, with the ability to work independently as well as lead a project team being key to this role’s success.

If you are switched on and have proven success in a similar role as a Technical Support Engineer, you want to feel valued as you work with a supportive and encouraging leadership team, and your knowledge aligns with the required core responsibilities and technical skills, we welcome your interest.

• Ability to create small project plans and coordinate resources
• Administering and maintaining a range of networks and systems.
• Supporting clients to resolve high level IT issues escalated within the
  Service Desk
• Overseeing patch management regimes and anti-virus compliance
• Ability to create, communicate and coordinate small to medium scale
  project plans
• The ability to communicate fluently in both oral and written form
• Strong attention to detail and excellent customer service orientation
• Current MCSA or equivalent experience is highly regarded
• ITIL Certification is highly regarded

• Minimum 3+ years’ experience managing and configuring Windows
  Desktop (8, 10, 11)
• Minimum 3+ years’ experience managing and configuring Windows
  Servers (2012r2, 2016, 2019, 2022)
• Minimum 3+ years’ experience managing Microsoft 365 and
  Azure/AWS
• Minimum 3+ years’ experience managing enterprise LAN, WAN and
  VPN Technologies
• Experience managing enterprise cyber security platforms
  (Crowdstrike, Carbon Black, SentinelOne)
• Knowledge of VoIP Technologies (e.g. Mitel, Avaya, 3CX) an
  advantage

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.