We are looking for a 5+ experienced Level 2 Technical Support Engineer with extensive On-Premise and Cloud Technology knowledge to join our friendly and professional team.
Reporting to the Help Desk Manager, you will very rarely be an initial point of contact and primarily an escalation point for technical problems, perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams. Reporting to the Help Desk Manager, you will very rarely be an initial point of contact and primarily an escalation point for technical problems, performtroubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
You will proactively perform maintenance activities, while deploying and documenting technical solutions. You will also maintain strong relationships with a range of stakeholders including local and remote users, senior management, and external providers/third-party vendors.
Beyond support responsibilities you will also facilitate location specific project work such as on-premise to cloud server moves, telephony upgrades and internet changeovers. This will involve putting together project plans and coordinating resources to achieve those projects.
We are looking for a team player who is customer orientated and has a proactive approach to problem-solving, with the ability to work independently as well as lead a project team being key to this role’s success.
If you are switched on and have proven success in a similar role as a Technical Support Engineer, you want to feel valued as you work with a supportive and encouraging leadership team, and your knowledge aligns with the required core responsibilities and technical skills, we welcome your interest.