Logistics Administrator – Warehouse & Fulfilment Operations
Role Purpose
As a key member of the Fulfillment Operations Team, you will be responsible for monitoring the performance and efficiency of our end-to-end fulfillment operations. This includes executing inventory and order transactions and providing exceptional support to internal teams such as Care, Compliance, and Planning. Your contributions will be essential to building an industry-leading fulfillment operation and a seamless home delivery experience. Additionally, you will engage in analyzing and investigating system performance issues, identifying opportunities for improvement, and proposing enhancements to processes and systems as part of our commitment to continuous improvement.
Key Responsibilities:
- 3PL Performance Management: Maintain and enhance 3PL warehouse performance dashboards, and lead weekly calls with sites to review operational SLAs.
- Operational Issue Resolution: Communicate with external warehouses and internal stakeholders through phone, email, and chat to resolve immediate operational issues.
- Customer Care Support: Address Customer Care inquiries within 24 hours, providing clear and prompt responses.
- Order Fulfillment Assistance: Resolve outbound order fulfillment issues, including shipping questions and back-order inquiries, using a variety of software tools.
- Performance and Workload Management: Handle a complex workload and consistently meet key performance targets.
- Cross-Functional Collaboration: Collaborate with internal stakeholders to improve order accuracy and reduce lead times through cross-functional projects.
- Standards and Process Improvement: Meet or exceed internal standards while proactively identifying opportunities for improvement.
- Professional Conduct: Consistently maintain a high level of professionalism in all interactions.
- Escalation and Issue Reporting: Document and escalate ongoing issues or trends to the Logistics Manager when necessary.
- Continuous Improvement: Drive process enhancements and maintainupdated SOPs while seeking opportunities to automate daily tasks.
- Cross-Training: Be cross-trained in additional Logistics and Operations functions, including International Logistics and Purchasing, to support flexible coverage as needed.
Qualifications:
- Strong Problem-Solving and Data Analysis Skills: Ability to analyze data, identify trends, and develop effective solutions.
- Exceptional Communication Skills: Proficient in both written and verbal communication.
- Performance-Oriented: Able to consistently meet and exceed daily performance targets.
- Analytical Aptitude: Skilled at identifying ongoing trends through data analysis.
- Continuous Learning Mindset: Eager to grow both through structuredtraining and self-driven learning.
- Problem-Solving Enthusiasm: Passionate about resolving challenges and providing solutions.
- Relationship-Building Ability: Skilled in establishing strong, professional relationships.
- Assertive Self-Starter: Proactively seeks opportunities for continuous improvement at both personal and departmental levels.
- Fast-Paced Environment Experience: Proven success in dynamic, high-energy settings.
- Advanced Excel Proficiency: Strong Excel skills and ability to quickly adapt to new systems.
- System Familiarity: Experience with warehouse management or purchase order systems is advantageous.
- High-Volume Environment Success: Demonstrated ability to thrive in high-demand environments.
- Team Player with Personal Drive: Committed to both personal and company goals, with a strong team orientation.
- Reliable and Consistent Work Habits: Dependable, self-sufficient, and consistent in performance
