Support Logistics Manager / Assistant Manager (Domestic Transport) to monitor the performance of our domestic transport and fulfillment operations. You will play a key role in building an industry leading fulfilment operation and home delivery experience. In addition to monitoring our transport performance you will liaise with other internal stakeholders (such as customer care) to improve overall customer delivery experience.
RESPONSIBILITIES:
Review, investigate and respond to Customer Care enquiry emails within 24 hours
Resolve outbound order fulfillment concerns, including shipping questions, back-order inquiries, and more, using a variety of software tools
Resolve domestic transport concerns, including data and manifest issues, collection arrangement, in-transit questions, damages and LIT inquiries, and more.
Engage external warehouses and internal stakeholders via phone, e-mail and chat applications to solve immediate operational issues
Manage a complex workload and hit key performance targets daily
Meet or exceed current internal standards while identifying areas for proactive improvement
Consistently project a high level of professionalism
Recognize, document and alert Logistics Associate (Fulfilment Performance) of ongoing issues or trends that require escalation.
ROLE REQUIREMENTS:
At least two (2) years of relevant administrative support experience in the supply chain or logistics industry is required
Ability to problem solve and analyze data
Excellent communication skills, both written and verbal
Ability to work towards and hit daily performance targets
Aptitude for analyzing data and identifying on-going trends
Desire to learn, both through training and independently
Passion for helping to solve problems
Talent for building strong, professional relationships
Prior experience in a fast-paced environment
Strong knowledge of Excel and ability to learn new systems quickly is a must
Familiarity with transport management systems or purchase order systems is a plus
Successful track record working in a high-volume environment
Strong desire to be part of a team, while achieving personal and company goals
Reliable, consistent and self-reliant work habits are necessary
Regular and reliable attendance is essential
Ability to handle challenging interactions via telephone and email in a professional manner
Demonstrated experience taking a structured approach to problem-solving, identifying hypotheses, assumptions, risks, and recommendations
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
