Logistics Administrator

Support Logistics Manager / Assistant Manager (Domestic Transport) to monitor the performance of our domestic transport and fulfillment operations. You will play a key role in building an industry leading fulfilment operation and home delivery experience. In addition to monitoring our transport performance you will liaise with other internal stakeholders (such as customer care) to improve overall customer delivery experience.

• Review, investigate and respond to Customer Care enquiry emails within 24 hours
• Resolve outbound order fulfillment concerns, including shipping questions, back-order inquiries, and more, using a variety of software tools
• Resolve domestic transport concerns, including data and manifest issues, collection arrangement, in-transit questions, damages and LIT inquiries, and more.
• Engage external warehouses and internal stakeholders via phone, e-mail and chat applications to solve immediate operational issues
• Manage a complex workload and hit key performance targets daily
• Meet or exceed current internal standards while identifying areas for proactive improvement
• Consistently project a high level of professionalism
• Recognize, document and alert Logistics Associate (Fulfilment Performance) of ongoing issues or trends that require escalation.

• At least two (2) years of relevant administrative support experience in the supply chain or logistics industry is required
• Ability to problem solve and analyze data
• Excellent communication skills, both written and verbal
• Ability to work towards and hit daily performance targets
• Aptitude for analyzing data and identifying on-going trends
• Desire to learn, both through training and independently
• Passion for helping to solve problems
• Talent for building strong, professional relationships
• Prior experience in a fast-paced environment
• Strong knowledge of Excel and ability to learn new systems quickly is a must
• Familiarity with transport management systems or purchase order systems is a plus
• Successful track record working in a high-volume environment
• Strong desire to be part of a team, while achieving personal and company goals
• Reliable, consistent and self-reliant work habits are necessary
• Regular and reliable attendance is essential
• Ability to handle challenging interactions via telephone and email in a professional manner
• Demonstrated experience taking a structured approach to problem-solving, identifying hypotheses, assumptions, risks, and recommendations

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.