Logistics Administrator (Fulfilment Performance)

Support Logistics Manager (Fulfilment Operations) to monitor the performance and efficiencyof our end-to-end fulfilment operations. You will play a key role in building an industry leadingfulfilment operation and home delivery experience. In addition to monitoring our fulfilmentperformance and efficiency, you will liaise with other internal stakeholders (such as customercare) to improve overall customer fulfilment experience.

• Maintain and continue to develop 3PL warehouse performance dashboards and lead
  weekly calls with sites to review operational SLAs
• Engage external warehouses and internal stakeholders via phone, e-mail and chat
  applications to solve immediate operational issues
• Review, investigate and respond to Customer Care enquiry emails within <24 hours
• Resolve outbound order fulfillment concerns, including shipping questions, back-order
  inquiries, and more, using a variety of software tools
• Manage a complex workload and hit key performance targets daily
• Engage internal stakeholders to develop cross-functional projects, to improve order
  accuracy and reduce fill days
• Meet or exceed current internal standards while identifying areas for proactive
  improvement.
• Consistently project a high level of professionalism
• Recognize, document and alert Logistics Manager of ongoing issues or trends thatrequire escalation.
• Seek to continuously improve processes while maintaining SOP work instructions.
• Investigate and drive projects and continue to automate key daily tasks
• Cross-trained in other Logistics and Operations tasks such as but not limited to
  International Logistics, Purchasing, etc. to support our team in backup coverage from
  time to time when the company needs flexible support.

• Ability to problem solve and analyse data
• Excellent communication skills, both written and verbal
• Ability to work towards and hit daily performance targets
• Aptitude for analysing data and identifying on-going trends
• Desire to learn, both through training and independently
• Passion for helping to solve problems
• Talent for building strong, professional relationships
• Prior experience in a fast-paced environment
• Strong knowledge of Excel and ability to learn new systems quickly is a must
• Familiarity with warehouse management systems or purchase order systems is a plus
• Successful track record working in a high-volume environment
• Strong desire to be part of a team, while achieving personal and company goals
• Logistics Administrator - Fulfilment Performance
• Reliable, consistent and self-reliant work habits are necessary
• Regular and reliable attendance is essential
• Ability to handle challenging interactions via telephone and email in a professional
  manner
• Demonstrated experience taking a structured approach to problem-solving, identifying
  hypotheses, assumptions, risks, and recommendations
• Must be willing to work in 1 Nito Tower, Cebu City for shifting schedule

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.