A Student Success Advisor serves a critical advising and support role for student success. SSAs are their students' primary source of information about academic program operation, and about the policies and procedures of the university. SAs’s counsel their assigned students in understanding expectations and overcoming obstacles to ensure success. They are responsible for providing highly engaged, student centered support to a caseload of undergraduate or graduate students.
They advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge and skills. They help students identify their learning strengths and weaknesses and connect them with the resources necessary to extend the former and overcome the latter. They are incredibly well organized and strong communicators, interpersonally, technologically, and in writing. Finally, they are dedicated to performing these functions in full measure.
Responsibilities
Building student relationships and provide mentoring to help them remain engaged and successfully completing their education programs
Providing direct, comprehensive program guidance to assigned students
Monitoring students' general progress according to university policies
Maintaining regular communication with students according to university protocol
Tracking student participation to meet benchmark goals throughout each term
Be well versed in the use of technology tools: Microsoft Outlook Suite Products, specifically Outlook Calendar
Assist students in their educational planning and progress from initial enrollment to graduation
Communicating with each student weekly on a personalized basis; intervene as necessary to assist those students having difficulty, and complete required University reports on their academic status
Provide exceptional customer service by responding to emails and phone calls within set deadlines with resolution of all service needs within set deadlines
Serve as the student’s advocate in resolving matters of difficulty, misunderstanding or confusion
Qualifications
Bachelor’s degree in a related field (Preferred with Master’s degree)
4 years related professional experience with direct customer service role
3 years teaching experience highly desired
Higher education teaching and/or curricular experience is a plus
Strong customer service orientation and extraordinary communication skills
Expertise in one or more fields covered by the competencies required in university programs (Business Degrees)
Technologically proficient, specifically with online programs, tracking and communication technology
Experience with integrated technology systems and tools
Highly proficient Microsoft Office skills and strong Internet capabilities
Must be able to spend significant time working at a computer
A remarkable talent for organization is a requirement
Must be able to communicate at a high level verbally and in writing
Excellent collaboration skills, ability to work as a member of a team
Resilient, highly independent, enthusiastic, flexible and adaptable
High interest in growing, learning and working hard in facing challenging situations
Must be willing to work in Bonifacio Global City, Taguig City, in a night shift
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
