Operations Administrative Assistant

Providing administrative support across all areas of operations by delivering solutions for suppliers, carriers, warehouses and internally within the Temple & Webster team.

Main responsibilities of this role include:

• Working in a fast paced environment to troubleshoot and continually improve supplier fulfilment performance, specifically with shipments, delayed orders, and inventory
• Using strong relationship building, communication, and negotiation skills to educate and guide our suppliers through issues within the order life cycle via phone and email, and to propose improvements to existing operational expectations
• Maintaining accurate and effective communication between all departments, suppliers, and carriers in order to effectively resolve all issues regarding inventory, overdue orders, amendments, carrier assignments, etc
• Using root cause identification and analysis to highlight potential supplier improvements across inventory, shipping, and general performance
• Training and educating a large base of suppliers on how to effectively and efficiently use our internal dispatch portal to optimise the customer experience
• Identifying problems within current processes and not only providing your own suggestions, but also taking ownership of start to end implementation
• Using SQL to mine data and implement action plans using both the data and your practical knowledge
• Monitoring and analysing competitor and industry behaviours
• Providing any additional support for the Operations team or otherwise as directed by management
• Recommend and implement new initiatives and processes that help improve the overall service level and efficiency of the team
• Completing key objectives to improve supplier lead times, and order fulfilment rates, improving communications and education with suppliers and warehouses, and all other operational admin duties needed to facilitate a world class service.

• Previous experience in customer and/or supplier relationship management is essential
• Microsoft Excel – intermediate level
• Experience using SQL preferred but not essential
• Good communicator (Both written and verbal)
• Thrives in a fast paced environment
• Great problem solver
• Thinks holistically
• High level attention to detail around processes or systems
• Ability to prioritize workload
• Positive outlook
• Be able to work proactively as a team player or as an individual
• Willing to work in BGC, Taguig City in shifting schedule

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.