Operations Supervisor (Travel Account)

The Operations Supervisor primarily responsibility is to lead the teams on delivering fulfillment services across all brands for customers who are travelling with us. The primary responsibility of the role is to work with the Product Load & Travel System Supervisor on all activity for system loads allowing us to sell product via all channels. To liaise with Product Load & Travel System Supervisor, Travel System Support Officers & Team Leaders regarding required service updates and system problems (if applicable)

• Lead, coach & develop team leaders and members to enable them to efficiently & accurately load all product (across all systems)
• Ensure that the team leaders and teams maintain benchmarks on an individual and daily basis through daily goal setting: KPI’s & Quality Assurance evaluations
• Understand all targets and use management input/direction effectively to lead team performance e.g. deadlines of all product being loaded and available for sale on time.
• Monitor the workflow of the team, ensuring team leaders are allocating tasks to the team members to achieve the required output and meet Service Level Agreements.
• Regularly observe work practices to ensure all work is accurate and completed to company quality standards.
• Handle escalated or complex tasks within a timely manner.
• Motivate and encourage team spirit and team members to achieve excellent results by taking ownership of their work and demonstrating business behaviours.
• Collaborate with HR (regarding individual staff accountability), identify high potential staff and underperforming staff, providing necessary skill-based coaching and consistently reporting these details to Product Load & Travel System Supervisor.
• Handle team members’ performance through HR accountabilities and systems including identifying high potential staff and manage underperforming staff.
• Encourage and recognise work of the team, providing constructive feedback and leading continuous improvement.
• Promote teamwork by observing all standards in product loading, performance reporting, training & daily staff requirements.
• Identify better ways to perform tasks and contribute ideas to make systems, processes and procedures improvements, we appreciate initiatives. Not all can be implemented.
• Maintain strong working relationships with other teams, Managers within the company.
• Comprehensive knowledge & understanding to work with, interpret & provide team member support on excel load forms
• Comprehensive troubleshooting of all system issues raised
• Transparent & regular communication between stakeholders, to ensure smooth transition of activities are carried out via available systems/tools
• Track all work for Core & Non-Core activities (Priority List & EOS report)
• Undertaking and other tasks assigned by the Manager of this role, as requested

• Candidate must possess at least a Bachelor’s/College Degree
• At least 5 years of work experience in the related field is required
• Candidates must have strong attention to detail and can work well under pressure
• Must be organized and systematic in handling multiple tasks
• Strong problem solving ability, solutions orientated, positive attitude and approach
• Highly motivated, self-starter, organized
• Experience with Travel account is an advantage
• Experience using travel reservation tools such as Galileo and Amadeus is an advantage but not required
• Candidates must have strong English communication skills, both written and oral
• Must be willing to work in Bonifacio Global City, Taguig City, in a morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.