Order Processing Specialist

The position involves responding to post-sale and general supplier inquiries, tracking orders using Salesforce, updating stakeholders on order status, engaging with suppliers for ordering and escalation support, maintaining accurate information in Salesforce, and staying updated on product knowledge and supplier processes. The position would include but not limited to the responsibilities listed.

• Responding to Post-Sale and General Supplier Questions: Addressing inquiries and concerns from customers and suppliers regarding completed sales, providing necessary information, and offering support.
• Order submittal to supplier through the supplier portal: Utilize Salesforce to log the information.
• Order Tracking and Milestone Management: Utilizing Salesforce to track orders throughout the entire process, using tasks to monitor and update key milestones.
• Communication and Status Updates: Keeping partners, customers, and internal team members informed about the status of their orders, ensuring timely and accurate communication.
• Supplier Engagement and Support: Collaborating with suppliers to facilitate ordering processes and handle any necessary escalations during order implementation.
• Salesforce Data Management: Ensuring that Salesforce is regularly updated with all relevant information related to orders, maintaining accurate records and documentation.
• Product Knowledge and Supplier Process Updates: Staying up to date with product information and supplier processes to provide informed assistance to customers and suppliers.

• High school graduation or equivalent.
• Proficiency in written communication, particularly in composing clear and professional emails.
• Experience: 1 to 2 years of experience in a similar role is preferred, demonstrating familiarity with post-sale support and supplier interactions.
• Good understanding and ability to use Microsoft Excel for data management.
• Familiarity with Salesforce or similar CRM systems is preferred,
• Order submittal to supplier through the supplier portal: Utilize Salesforce to log the information.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.