Pricing Support Coordinator

Primarily Pricing Support Coordinator prices out transactional requests, sends out templated emails to the partner companies addressing their concerns, and performs mainly data entry roles that are task-based.

• Complete Quote Requests for Supplier that are for LEC suppliers (AT&T)
• Pre-Qualifications- Product and Supplier recommendations
• Salesforce Quote Management & Compliance
• Maintain an SLA of 4 hrs. with responses within Salesforce
• Salesforce Task management- follow up on outstanding quotes
• Supplier Pricing within portals
• Basic Pricing Proposal (single site)
• Multisite Proposal engagement & handoff to team Support Coordinator
• First Level on Escalations
• Traffic cop- Pre-Sales questions through company Glip and email
• Relationship with agents, internal departments and suppliers
• Manage and Set Expectations on turnaround with partners and suppliers as necessary
• Team Coverage (as needed)
• Attend Regular Supplier Trainings

• Telecom experience 6months+
• Customer service background
• Microsoft office
• intermediate computer knowledge
• Intermediate comprehension on carriers are product offerings
• Exceptional written and verbal skills with engaging phone presence
• Telecom experience
• Multitasking
• Detail driven / Organized
• Self-Motivated
• Strong Communicator
• Personable Company Name
• Team player
• Adaptable / Quick learner
• Independent problem solver
• Forward thinker

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.