Product Content Quality Controller and Copy Editor

The Product Content Quality Controller and Copy Editor is in charge of building, maintaining and improving our online product catalogue in order to deliver a great customer experience and support achievement of revenue targets. A key focus of this role is ensuring product content is engaging, exciting, accurate and consistent.

Product Content Quality Assurance:

• Perform Quality Assurance processes on our online product catalogue
• Quality check new product catalogue additions, ensuring product names, content and images are accurate, complete and comply with quality standards and editorial direction
• Liaise with the Graphic Design team to ensure quality of product images
• Ensure products are classed and attributed correctly to improve site search functionality
• Compile quality scorecards and reports of any errors or missing information and return back to Product Catalogue Assistants
• Proactively identify opportunities and advise changes to our product content standards and guidelines to improve the customer experience
• Complete ad hoc updates to product content as requested by other departments via the merchandising ticketing system
• Execute product merchandising projects as directed by your manager

Product Copy Writing and Editing:

• Write and/or amend product names and product descriptions
• Build descriptive copywriting for products to promote sales and positive customer experience
• Use online tools to upload new products to the site accurately and efficiently
• Liaise directly with Temple & Webster supplier base and internal teams to finalise ongoing submission projects
• Other ad hoc tasks as requested by your manager

• Candidate must possess at least a Bachelor's/College Degree in Marketing, Communications or English preferred but not essential
• Must possess a minimum 2 years’ experience in professional content writing and product information quality assurance
• Prior experience in e-commerce also preferred, but not essential
• Must have a very strong attention to detail and must be fluent proficiency in English writing
• Must be highly computer literate and must possess basic Microsoft Excel literacy
• Must be Passionate about great content and how it contributes to an amazing user experience
• Must possess excellent oral and written communication skills
• Must be capable of working autonomously and to thrive in a high-pressure environment
• Must be willing to work in in an early-morning shift in Bonifacio Global City, Taguig City

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.