Product Quality and Category Admin

Manage and circulate reports to stakeholders, outlining product quality and performance, and provide supporting analysis where necessary.

Quality Reporting and Data Analysis

• Create monthly cost of quality reports and circulate to the relevant stakeholders
• Analyze data from reports and highlight key areas/products for improvement
• Revise and refine the existing cost of quality report to improve the scope of reporting and based on Category Manager’s feedback
• Provide ad hoc quality reporting assistance to the wider team

QC Inspection Booking

• Manage the bookings of all third-party QC inspections
• Collate photos of ‘What Good Looks Like’ and ‘What Bad Looks Like’ from QC inspection reports
• Act as the main point of contact between T&W and third-party QC agency
• Liaise with internal team members to facilitate the speedy development and order of the new product

Supplier Liaison

• Act as the main point of contact between T&W and private label import suppliers, for all quality-related matters
• Build good working relationships with our import suppliers
• Communicate with the internal team to ensure we meet all quality deadlines (e.g. QC inspection report approval)

Quality Improvement (Administration)

• Working with customer care to log, track and measure product issues; to identify early trends and assist in continuous improvement solutions
• Provide supporting data to show the effectiveness of any changes made to the product and/or packaging
• Collate and distribute photos of product damages to relevant team members as required
• List key quality issues identified from each inspection report so that they can be addressed during the next inspection

• Candidate must possess at least a Bachelor’s/Associate Degree
• At least 3 years of related work experience in Data Analysis and Quality Assurance
• Highly computer literate; intermediate level of Excel knowledge
• Great attention to detail
• The ability to learn and follow established processes
• Excellent written & oral communication skills
• Strong problem-solving skills
• Ability to work autonomously and collaboratively

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.