Product Trainer

The Technical Support Manager is responsible for providing technical support to all Asia Pacific distributors, authorized service providers & direct customers; ensuring optimum customer satisfaction and loyalty by providing superior customer service.

• Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone response time, time to resolve an issue, and timely closure of Support Incidents
• Answer technical questions and troubleshooting service-related activities on fitness equipment for customers directly or indirectly, through the support of authorized service providers, and dealers.
• Perform field repairs across region, this role will require field work 30% of the time.
• Assists in input to knowledge base (problem/solution) system
• Generate revenue by up-selling parts and service agreements.
• Providing training for Core personal and distribution partners
• Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving
• Provides data analysis reports

• Excellent customer interface skills.
• Strong Technical troubleshooting ability.
• Data Entry Efficiency
• Good mechanical skills.
• Excellent attendance record.
• Familiarity with MS Suite (Word, Excel, PowerPoint, and Outlook), Oracle experience and a general knowledge of Salesforce CRM.
• One (1) year related experience a plus.
• AA degree or equivalent preferred.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.