SUMMARY:
The Project Coordinator will act as a vital point of contact for clients and tenants, overseeing communication
and administrative tasks to ensure the smooth execution of work orders. This role includes entering and
updating data in the CRM system, scheduling jobs, and coordinating with trades. The ideal candidate will
demonstrate strong communication skills, attention to detail, and dedication to delivering exceptional
customer service. This position is essential for ensuring timely project execution and nurturing positive
relationships with all stakeholders.
RESPONSIBILITIES:
● Efficiently answer, screen, and forward incoming phone calls.
● Accurately enter and update work orders in the system, ensuring all relevant attachments are
included.
● Serve as the primary point of contact for tenants and clients, managing bookings and cancellations
of work orders.
● Complete any ad-hoc duties as assigned by the Team Leader.
● Receive, assign, and invoice work orders, ensuring proper tracking and documentation.
● Maintain compliance with contractual Key Performance Indicators (KPIs).
● Schedule jobs, coordinating effectively with clients and trades.
● Liaise with trades to ensure timely execution of work that meets quality standards.
● Inform tenants of scheduled work dates and times, ensuring they are prepared.
● Address and resolve any complaints from tenants or clients regarding ongoing work.
● Ensure all documentation related to work orders is accurately stored within the system.
QUALIFICATIONS:
● Maintain a high level of customer service, fostering positive relationships with clients and tenants.
● Minimum of 2 years of experience in customer service, administration, or a related field.
● Proven ability to maintain accuracy and attention to detail.
● Positive attitude with a proactive approach to problem-solving.
● Strong communication and interpersonal skills.
● Proficient in data entry and familiar with any Customer Relationship Management (CRM) systems.
● Ability to manage multiple tasks and prioritize effectively.
● Prior experience in a coordination or administrative role is preferred.
● Demonstrated problem-solving skills and a commitment to providing exceptional customer service.
