Quality Administrator

• Facilitating the QAQC function in line with the T&W Private Label (Import) Quality process and liaising with internal (T&W) and external (suppliers and inspectors) stakeholders.
• Manage and circulate quality-related communications to stakeholders as needed, handle all QC inspection bookings, update inspection status in appropriate systems and tracking document, and provide supporting analysis where necessary.

QC Inspection Booking

• Manage the bookings of all third-party QC inspections and factory audits
• Act as a point of contact between T&W, third-party QC agency and suppliers
• Liaise with internal team members to facilitate the speedy development and ordering of new product
• Update order QC status accordingly in SAP and any internal tracking documents

Supplier Liaison

• Act as a point of contact between T&W and private label import suppliers, for all quality related matters
• Build good working relationships with our import suppliers
• Communicate with the internal team to ensure we meet all quality deadlines (e.g. QC inspection report approval within 48 hours)
• Circulate and communicate any new quality procedures and policies with suppliers, providing clarification as needed and managing tracking of responses

Quality Improvement (Administration)

• Collate photo’s of ‘What Good Looks Like’ and ‘What Bad Looks Like’ from QC inspection reports for quality improvement purposes
• Work with customer care to log, track and measure product issues; to identify early-trends and assist in continuous improvement solutions
• Provide fortnightly supporting data / report to buying teams to show key quality issues reported by customers
• Collate and distribute photos of product damages to relevant team members as required
• List key quality issues identified from each inspection report so that they can be addressed during the next inspection

• SQL
• Strong excel skills
• Strong organisational skills
• High attention to detail
• Good communication skills
• Works well in a team

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.