Quality Assistant

A Quality Assistant is responsible for performing general administrative functions and tasks.

• Processing and liaising with internal and external stakeholders
• Handling customer care requests in terms of checking the quality of the products and collaborate with the quality and buying team to provide the suppliers with adequate information and trending issues regarding the products that were sent back for refund / replacement
• Snipping photos from the website when coming through from the care team for checking
• Demonstrate excellent customer and team member service reflecting on the client’s values
• Ensure that requirements are implemented and maintained
• Preparation of meetings and ensuring that everyone is well prepared with all relevant documents and information in conducting meetings
• Organize, store, and archive paperwork in line with requirements
• Communicate with stakeholders and staff members with empathy, compassion, and professionalism
• Any other task/duty as directed by client/management

• With at least 1 to 2 years of relevant experience as an administrative assistant in any fast-paced industry
• Background in logistics and eCommerce industry is preferred but not required
• Must have excellent verbal English communication skills
• Intermediate Microsoft Excel proficiency
• Must have strong attention to detail, can work well under pressure
• Has excellent time management and prioritization skills
• Excellent verbal and written communication skills
• Ability to be flexible to changing demands and challenges and exercise initiative
• Exercise empathy and diplomatic exchange in all working relationships

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.