The purpose of this role is to provide a high level of customer service to internal and external customers. The Sales & Customer Service Consultant is responsible for ensuring that all customers are provided with outstanding service and any issues and complaints are managed within a timely manner through to resolution.
This team member performs a wide variety of duties to control and co-ordinate the daily delivery of operational services to the Managed Services Customers in line with Vita Group Policies, Procedures, and Guidelines.
Responsibilities
Create, update and/or monitor orders in the systems
Supplying customers with correct information and resolutions for all Service Requests
Provide a high level of customer service at all times to ensure that the customer experience is also of a high level
Action Customer Service enquiries/escalations as requested by, Stores Enterprise & Business Team customers
Meet Daily & Monthly work load targets in accordance with KPI’s
Liaise with Telstra and 3rd Party Organisations where appropriate to ensure seamless service delivery
Ensuring all compliance measures are met from the time of sale through to order completion
Daily invoicing and preparation of Products and Services orders as requested by the Business and Call Centre Sales Teams
Completing daily batch of direct uploads and maintaining data entry of Sales and End of Day procedures
Ensuring effective communication between Sales & Customer Service Consultants and Team Leaders to ensure that SLT’s are continuously met
Management of the Telstra Mobile Device Management platform
Daily Invoicing and preparation of Product and Services orders as requested by Enterprise & Business Teams
Completion of orders and customer service enquiries to be within operational time lines (SLAs)
Logging and processing of return handsets, repairs, Hot Swaps and escalations in line with policies and procedures
Attend all training as directed to allow a good understanding of the product range available to the Business
Other duties as assigned from time to time
Qualifications
Candidate must possess at least a Bachelor’s/College Degree
At least 1 to 2 years of work experience in the related field is required
Preferably with Telstra (Back of House Support) experience in complaints management background or provisioning
Good to have but not required high volume sales and support background
Excellent Customer Service, customer relationship and negotiation skills
Strong communication skills both oral and written
Applies a constructive approach to solving problems with minimal management
Experience using Siebel softwareis preferred but not a requirement
Willing to be assigned in BGC, Taguig City in an early morning shift from 7:00 AM to 4:00 PM; Mondays to Fridays
Can start working immediately
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
