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Sales & Customer Service Consultant

Date Posted: 25-02-2020
Level: Mid Level

The purpose of this role is to provide a high level of customer service to internal and external customers. The Sales & Customer Service Consultant is responsible for ensuring that all customers are provided with outstanding service and any issues and complaints are managed within a timely manner through to resolution.

This team member performs a wide variety of duties to control and co-ordinate the daily delivery of operational services to the Managed Services Customers in line with Vita Group Policies, Procedures, and Guidelines.

Responsibilities

  • Create, update and/or monitor orders in the systems
  • Supplying customers with correct information and resolutions for all Service Requests
  • Provide a high level of customer service at all times to ensure that the customer experience is also of a high level
  • Action Customer Service enquiries/escalations as requested by, Stores Enterprise & Business Team customers
  • Meet Daily & Monthly work load targets in accordance with KPI’s
  • Liaise with Telstra and 3rd Party Organisations where appropriate to ensure seamless service delivery
  • Ensuring all compliance measures are met from the time of sale through to order completion
  • Daily invoicing and preparation of Products and Services orders as requested by the Business and Call Centre Sales Teams
  • Completing daily batch of direct uploads and maintaining data entry of Sales and End of Day procedures
  • Ensuring effective communication between Sales & Customer Service Consultants and Team Leaders to ensure that SLT’s are continuously met
  • Management of the Telstra Mobile Device Management platform
  • Daily Invoicing and preparation of Product and Services orders as requested by Enterprise & Business Teams
  • Completion of orders and customer service enquiries to be within operational time lines (SLAs)
  • Logging and processing of return handsets, repairs, Hot Swaps and escalations in line with policies and procedures
  • Attend all training as directed to allow a good understanding of the product range available to the Business
  • Other duties as assigned from time to time

Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 1 to 2 years of work experience in the related field is required
  • Preferably with Telstra (Back of House Support) experience in complaints management background or provisioning
  • Good to have but not required high volume sales and support background
  • Excellent Customer Service, customer relationship and negotiation skills
  • Strong communication skills both oral and written
  • Applies a constructive approach to solving problems with minimal management
  • Experience using Siebel softwareis preferred but not a requirement
  • Willing to be assigned in BGC, Taguig City in an early morning shift from 7:00 AM to 4:00 PM; Mondays to Fridays
  • Can start working immediately

Unlock Global Potential with HGS

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.

Position Overview

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