Sales and Retention Specialist (Permanent Work from Home)

In the Telesales position you will be dealing with prospective customers and converting the lead into a sale. The role involves all aspects of customer acquisition from responding to leads to sale conversion.

• Sales driven and aim to convert prospects into sales at every opportunity
• Consistently meeting/exceeding sales targets and KPI’s
• Direct response to sales leads through various channels
• Promoting, selling and upselling MyRepublic products to new and existing customers
• Creating unique customer connections through building long lasting customer relationships
• Exceptional phone manner and imparting awesome customer experience via phone and chat
• Qualify, identify and convert sales opportunities - All sales channels
• Maximise sales to customers through effective identification of cross/up selling
• Perform outbound call activities to both new and existing customers
• Ability to build rapport with potential and existing customers
• Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
• Retaining customers who are at risk of terminating their services with MyRepublic by offering solutions and liaising with other business units to resolve any customer issues
• Makes outgoing customer calls to sell products and services
• Contribute to the team performance by sharing and implementing Best Practice Ideas

• Two (2) years of work experience in handling Sales and Retention is required
• Previous Telco/Broadband customer/client support experience is required
• Amenable to take inbound calls and chat to resolve technical support/customer service complaints
• Must be amenable to be cross-trained to handle calls, chat, and email support
• Microsoft Office and Web experience preferred
• Provide prompt and professional client service at all times
• Organized and systematic in handling multiple tasks is highly preferred
• Excellent interpersonal and communication skills (verbal & written)
• Self-motivated, accountable approach, combined with strong sense of teamwork
• Must be able to type 25 WPM (adjusted speed) with consistent accuracy
• Affinity for technology required; Able to use all related computer hardware and software
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.