Sales Support Specialist

A Sales Support Representative achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s services to existing and prospective customers through a relationship-based approach. The role must be able to demonstrate products and/or services by personally contacting customers and scheduling in a time for them to meet and or talk via conference with the Sales Director.

• Assist Sales Director in the turnaround of proposals for prospects in various industries within a specific timeframe
• Conduct and prepare market research and analysis
• Utilise business tools such as the CRM system, Communication, Scheduling and Collaborative Tools
• Conduct lead generation and appointment setting; research for new possible leads within a given territory
• Obtain names and telephone numbers of potential customers from a variety of sources (online search, existing database/directory, etc.)
• Qualify and schedule appointments for local sales representatives through outbound business to business calls
• Provide assistance in creating and enhancing the campaign list, writing and editing sales and marketing materials/spiels
• Accurately document status of leads generated; complete appropriate back-end tasks such as recording customer sales information at the time of sale
• Keeps well-informed data about the products and services, market conditions, competitive activities, advertising and promotional trends through research
• Utilize available resources to target cold calls and identify potential new customers
• Ensures that quality sales are produced by developing expertise via networking, research, trade groups, etc.
• Perform follow ups via email as directed
• Validates leads and data on CRM system and makes sure that information is 100% accurate, updated and regularly monitored
• Work closely with various company departments and personnel such as Marketing Manager, Operations Manager, and others
• Assist in the coordination of conference and events within AU/US market
• Any other task/duty as directed by client/management

• Must have completed at least 2 years’ Associate’s/Bachelor’s degree in any relevant course
• Results-driven and goal-oriented; Background in customer service and sales (Inbound/Outbound: B2C/B2B sales)
• Proficient in Microsoft Office applications (Word, PowerPoint, and Excel Spreadsheets) and is tech savvy
• Experience in CRM systems is a definite advantage
• Exceptional written and oral communication skills
• With good comprehension and active listening skills
• Has excellent time management and prioritization skills
• Ability to be flexible to changing demands and challenges and exercise initiative
• Highly self-motivated and energetic
• Ability to be adaptable and work in a fast-paced environment
• Dynamic personality with drive to reach decision makers is an advantage
• Able to multi-task and has effective problem solving skills; quick, calm, and logical
• Willing to be trained and has the right attitude towards work and colleagues
• Can deal with clients comfortably and confidently at all levels of responsibility, authority, and rank
• Ability to multitask and remain calm under pressure and stress whilst still being able to meet very strict deadlines
• Willing to work in Bonifacio Global City (BGC) in an early morning shift (7:00 AM – 4:00 PM)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.