Salesforce Administrator (Permanent Work from Home)

The Salesforce Administrator is responsible for building and maintaining the Salesforce database including management of the system, applying changes, and managing integration with other systems etc.

RESPONSIBILITIES

• Database and systems management
  • Manage the organisations CRM system infrastructure and data quality (Salesforce).
  • Continually review the businesses data strategy, providing advice on how best to structure our systems to ensure efficiencies.
  • Develop workflows and integration of databases with other systems and platforms (E.g., JobPac, Smartsheet).
  • Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
  • Troubleshoot workflows, approval cycles, email campaigns, auto-responders that generate excessive bounced mails.
  • Maintain and upkeep data integrity & cleansing protocols.
  • Monitor the CRM data records to ensure that all details are correctly displayed, making corrections where inaccuracy is found.
  • As requested, integrate excel data from multiple sources and subscriptions to Salesforce.
  • Maintain procedures including back up processes and security tests.
  • Assist with the upgrades and process improvements of Salesforce.
  • Track and monitor that procedures/guideline for use of all the businesses systems are complied with across the organization.
• Reporting and support
  • Develop and fine-tune reports to yield meaningful metrics. Review and consolidate data into reports.
  • Undertake regular reporting in Salesforce and other systems.
  • Run and develop dashboards where necessary.
  • Import leads and contacts where required.
  • Maintain system user – action onboarding/exit procedures and manage password resets (where necessary).
  • Support and train users – assisting with resolving user problems in real time.
  • Assist users with making changes to dashboards and report data requirements.
  • Prepare training plans and monitor that it is correctly applied and understood by users.
  • Work closely across departments in a consultancy role, assisting with implementation and upgrades of systems.
• People and performance
  • Always comply with company policies and procedures and continually display company values.
  • Actively participate in forums, training programs and education as directed by the company.
  • Actively work towards achieving individual and business objectives.
  • Continually work towards building and maintaining productive and sound working relationships with all internal and external stakeholders.

 

QUALIFICATIONS

• 5 years’ experience in Salesforce administration
• Certification in Salesforce Administration is not needed in the role
• Administrator for Salesforce experience.
• Advanced Excel skills.
• Data management experience required.
• Practical experience generating workflow and reports.
• Ability to translate data into actionable insights.
• SQL experience preferrable.
• This is for a permanent work-from-home setup, morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.