Scoreboarding Specialist

Primarily Scoreboarding specialists will make sure of contract and details indicated are correct, send out templated emails to the partner companies addressing their concerns, and perform mainly validation of details and roles that are task-based.

• Role is responsible for ensuring revenue is captured properly in Telarus systems
• Assimilate, analyze, and maintain records of sales and commission data through various systems
• Perform basic math calculations to enable proper revenue amount entry
• Accurately and quickly enter revenue and other data into Telarus systems
• Transition orders to the Order Management Team responsible for the order
• Communicate with agents and internal Telarus teams to seek clarification as needed
• Address order entry issues internally
• Will engage in on-going education on supplier product offerings
• Will stay on top of supplier processes, products, systems and policies to ensure smooth order processing
• Small scale projects as assigned
• Meet or exceed SLAs and performance goals

• Ability and willingness to follow established processes
• Ability to understand where process is not working and take necessary action to resolve
• General understanding of technology product offerings including traditional telecommunications such as coax cable and dedicated internet as well as advanced solutions such cloud, Contact Center, security, etc.
• Beginner to intermediate Microsoft application knowledge – Excel, Word, Outlook
• General computer navigation and configuration knowledge
• General Salesforce knowledge
• Strong written, typing, and verbal skills
• Accurate
• Resourceful
• Problem solving
• Detail-oriented
• Ambitious
• Efficient
• Organized

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.