Senior Customer Service Representative (Upselling) - Night Shift

We are hiring Business Development Representatives to help us reach more students and families worldwide. We’re looking for amazing folks who love connecting with people and hitting targets, and are excited about our mission. Will report directly to the Parent & Program Growth team.

• Conduct Onboarding Calls with new customers who have signed up for a trial
  • Build relationships with customers, walk them through their Juni account, answer any questions and upsell customers
  • Gather and track feedback from onboarding calls on how new families found Juni and chose to sign up
  • Send follow up emails, update CRM, slack instructors/onboarding team as needed, fill out forms to track insights and upsells
• Conduct Advisor calls with new and existing customers who have signed up to talk about their child’s progress or current programs
  • Understand customer’s needs, answer any of their questions, and also upsell customers in the advisor calls
  • Gather feedback from advisor calls depending on tests the Marketing team is doing
  • Send follow up emails, update CRM, create onboarding tickets for upsells and fill out forms to track upsells
• Conduct Admissions calls
  • Call, text, and email leads that have requested info / provided contact details
  • Answer incoming calls for potential and existing customers
  • Call parents who have churned for financial/other reasons to win them back
  • Meet weekly upsell & new parent targets
• Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed

• Three (3) years of work experience in sales / client services role (phone and email outreach) working with SaaS, education, or consumer products.
• Microsoft Office and Web experience preferred
• Provide prompt and professional client service at all times
• Excellent written and verbal communication skills; organized and detail-oriented.
• Self-driven to manage your own work and results with high standards.
• Openness to change, and quick to adapt to new systems.
• Willing to work on a Night Shift Schedule on a temporary Work from Home Setup until further notice.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.