Student Counselor

A Student Counselor serves a critical advising and support role for student success for a fully-online global university. They are students' primary source of information about academic program operation, and about the policies and procedures of the university. Student Counselor counsels their assigned students in understanding expectations and overcoming obstacles to ensure success. They are responsible for providing highly engaged, student centred support to a caseload of undergraduate or graduate students.

• Build student relationships and provide mentoring to help them remain engaged and successfully completing their education programs
• Provide direct, comprehensive program guidance to assigned students
• Monitor students' general progress according to university policies
• Maintain regular communication with students according to university protocol
• Track student participation to meet benchmark goals throughout each term
• Assist students in their educational planning and progress from initial enrolment to graduation.
• Communicate with each student weekly on a personalized basis; intervene as necessary to assist those students having difficulty, and complete required University reports on their academic status.
• Provide exceptional customer service by responding to emails and phone calls within set deadlines with resolution of all service needs within set deadlines
• Serve as the student’s advocate in resolving matters of difficulty, misunderstanding or confusion.

• Must be a Bachelor’s degree holder, preferably Psychology or Education
• Minimum of four (4) years related professional experience with direct customer service role;
• Teaching background is a definite advantage
• Must be well versed in Microsoft Outlook Suite Products, specifically Outlook Calendar
• Must have strong decision-making and organizational skills
• Fluent use of online programs, tracking, communication technology
• With Excellent command in written and spoken English and polished presentation style
• Willing to work on shifting schedule to support global students
• Willing to work on 9PM - 6AMor 10PM - 7AM shift
• Willing to work on early morning or mid shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.