Subject Matter Expert (Tesltra)

The role is responsible for validating, processing, monitoring, and reporting of expected revenue against payments received. The role will also be responsible for investigating, reporting and analyzing point-of-sale adjustments as well as communicating directly with stores in relation to POS Adjustment queries.

• Validate process and match revenue and point-of-sales expectation to payments, including invoicing, claims and credit note
• Investigate, resolve and resubmit any rejected
• Provide insight into variances arising from erroneous point-of-sale
• Investigate and respond to queries from various divisions including POS Adjustment
• Identify opportunities to improve store processes to assist in reducing POS
• Assist in devising efficient mechanisms for linking various IT systems and data extracts (internal & external), including workflow oriented project
• Build key relationships with relevant internal and external stakeholders across the
• Participate in special projects and other ad hoc activities as
• Actively participate in a continuous process improvement within the
• Any other administrative functions as needed and directed by the manager

• At least 2 to 3 years of work experience in the related field is required
• Proficiency in using Microsoft Office applications particularly MS Excel and is tech savvy
• Previous Telstra experience is highly preferred
• Prior experience in Siebel is required for the position
• Experience in MICA/ OOT / Flex Cab is a definite advantage
• High attention to detail and problem-solving skills, dependable with value for work ethics and customer service
• Excellent communication skills, both written and oral
• Ability to be flexible, adaptable and work in fast-paced environment
• Provide prompt and professional client service at all times
• Demonstrated ability to work in a team environment
• Amenable to work in Bonifacio Global City, Monday – Friday in an early morning shift (6:00 am – 3:00 pm)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.