Supplier Credits Assistant

To support the recovery of supplier/carrier credit claims through effective and accurate claim preparation and supplier liaison.

• Preparing and submitting credit claims through the implementation of documented and standardised policies, procedures and processes.
• Ensuring accuracy of data inputs to facilitate informed business decisions and negotiations with suppliers
• Assisting in an effective program of continuous improvement, ensuring clear communication and alignment between departments including buying, customer care, operations and finance
• Ensuring appropriate amount and type of evidence is collected in order to support successful recovery of claims, including images, delivery confirmation etc.
• Communicating with suppliers / carriers to assist with claims and disputes, in line with supplier / carrier trading terms and company policies
• Build and maintain close links with all suppliers, to ensure smooth running of accounts and encourage timely recovery of payments
• Ensuring compliance with terms, policies and procedures
• Accurate data entry and general administrative tasks

• Candidate must possess at least an Associate or Bachelor’s/College degree in Finance, Marketing or any related course
• At least 1 to 2 years of work experience in the related field such as customer and/or supplier relationship building
• Previous experience in customer and/or supplier relationship building
• Strong command of the English language; Outstanding communication skills, including the ability to communicate issues or solutions when identified
• Ability to work deadlines and prioritise workload
• Positive and motivated attitude
• Track record of taking responsibility and ownership for successful outcomes
• Enjoys a fast-paced environment
• Great attention to detail
• Proficiency in using Microsoft Office applications particularly MS Excel and is tech savvy
• Understanding of eCommerce shipping/operational processes beneficial but not a requirement
• Must be willing to work in BGC, Taguig City in an early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.