Team Lead (Healthcare)

The Team Lead role encompasses the responsibility of guiding, overseeing, and managing their designated portfolio.

• Drive the team's performance including but not limited to productivity, quality, and attendance.
• Conduct regular audits of the team members to ensure adherence to workflows and overall client success.
• Identify opportunities that are related to performance deficiencies both on an individual level and team level.
• Ensure SOPs are implemented through strict enforcement.
• Set clear and proper objectives to team members to ensure that the team's goals are met.
• Liaise necessary information to both the management and team members.
• Conduct regular coaching sessions with team members to support them in achieving their performance and career goals.
• Work with the operations manager by establishing effective communication to ensure that roadblocks and issues are addressed in a timely manner.
• Comply with operational objectives to contribute to the success of the organization in meeting the needs of its clients and team members.
• Other duties assigned.

• High School Diploma required Bachelor's Degree preferred 
• Excellent interpersonal and customer service skills 
• Excellent verbal and communication skills
• Extensive knowledge of Commercial and Government Insurance plans, eligibility, and  expert understanding of medical billing - PREFERRED
• 3+ Years of Experience in Revenue Cycle Management and Certification Billing/Coding.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.