Team Lead with Logistics Account

The Team Lead is responsible for overseeing and managing a team of Customer Service Representatives. This role involves ensuring the efficient and effective coordination of logistics operations to meet client requirements, while also providing leadership, guidance, and support to team members.

• Support A team of approximately 10 to 15 agents,
• Assist agents in their development and guide them in their work,
• Monitor employee work schedules, absences, lateness, etc.,
• Handle escalation and customer follow-up cases,
• Carry out coaching,
• Provide a report on a daily basis with the supervisor.

• At least 2 years of Team Lead experience in a similar role - REQUIRED
• Should have logistics account experience - Voice, email and chat 
• Experience in handling Logistics account -minimum 6 months
• Good communication skills, written and spoken.
• Knowledge of the Office 365 environment

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.