Technical Support – Product Trainer

The Technical Support – Product Training Manager is responsible for providing technical support to all Asia Pacific distributors, authorized service providers; direct customers; ensuring optimum customer satisfaction and loyalty by providing superior customer service for gym equipment.

• Handle customer questions and complaints, communicate with customers, handle service problems politely and efficiently, follow procedure to solve customer problems via phone calls, emails and personal meetings
• Understand company products and services, maintains pleasant and professional image, and generate revenue by up-selling parts and service agreements.
• Perform field repairs across region, this role will require field work and travel in the Asia Pacific region 30% of the time
• Providing product training for Core personal and distribution partners in the Asia Pacific region
• Assists in input to knowledge base (problem/solution) system

• At least one (1) year experience in the BPO industry focusing on the repair of gym equipment/mechanical products, or;
• 3-5 years of experience in the BPO industry is needed for candidates who do not have a background on the repair of gym equipment.
• Familiarity with gym equipment, DIY furniture projects, car and home appliance repairs, and other mechanical projects are highly advantageous
• 1-3 years of direct technical support experience in a fast-paced, high volume professional work environment.
• Previous experience in the fitness industry or mechanical industry is a requirement for this role
• Prior training experience is preferred but not a strict requirement for as long as one is comfortable speaking in front of a small group of 20-25 people
• Must be willing to travel in the different regions of Asia and the Pacific
• Highly motivated individual with high energy, passionate about customer service
• Unparalleled problem solving and critical thinking skills
• Must possess an excellent mastery of the English language, both verbal and written
• Computer proficiency in Microsoft Office suite (Microsoft Teams and Excel), Salesforce CRM, Oracle
• Ability to perform in a fast-paced environment, subject to rapid change and uncertainty
• Must be willing to work in Bonifacio Global City, Taguig City (onsite)
• Must be willing to work the morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.