This position supports a large number of users with pc and server maintenance and troubleshooting. This is a perfect position for a person who enjoys facing the user and has the ability to explain technical problems and resolutions in plain language. If you have a sincere interest in working for a small to medium size organization, we would urge you to apply for the role.
The successful candidate will be responsible for providing IT support services through our client base.
Responsibilities
Provide Level 2 and Level 3 support and assist in 1st and 2nd level support
Carry out installation for new PC’s/Server/Network devices and peripherals
Solid overall Microsoft skills, Desktop, Office, Office 365
Proactive maintenance for servers and workstations using the latest technologies
General office duties
Carry out user network administration tasks such as:
Create user accounts/mailboxes/folder directories etc.
Maintain user accounts/mailboxes/folder directories etc. in the event that user status changes
Retain responsibility for the allocated task through to closure, even if additional support is used
Engage assistance from external suppliers in a timely manner when serious problems occur that are due to services hosted by third parties, e.g. Internet, WAN, Telephony systems and printer
Qualifications
Candidate must possess a Bachelor’s / College Degree
At least 2 to 3 years of related work experience in working experience and training in troubleshooting and providing help desk support not limited to networking devices
Routers - basic routing and VLAN knowledge
Firewalls
Switches
Wireless Access Points
Cisco Wireless LAN Controller (Highly desirable)
Microsoft certifications would be an advantage
Must have knowledge in troubleshooting with iOS and Android devices
Strong communicator with excellent communication skills (both oral and written)
Able to work independently, highly driven and a team-player
With pleasing personality, positive work attitude, and customer service oriented
Highly organized and with strong attention to details
Willing to work in Bonifacio Global City (BGC) in a shifting schedule
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
