Technical Support (Permanent Work From Home Setup)

The Technical Support Specialist is responsible for the timely completion of work requests, trouble tickets and other technology-focused tasks, as required, while providing remote technical end-user support.

• Providing assistance to our customers’ technical issues through identification of problems, research on answers and subsequent provision of guidance.
• Support in the development of programs to educate customers on best practices, and the correct use of the platform.
• Understanding and address the customers’ concerns by recommending services or accurate procedures.
• Troubleshooting blockers and challenges in completing routine and ad-hoc tasks.
• Evaluation of systemic issues, root cause analysis and communication of problems to recommend enhancements.
• Managing a high volume of customer enquiries for VIP customers
• Completing both routine and ad-hoc tasks defined by the client accurately and within the defined SLA’s.

• At least 1-2 years of experience being a technical support
• Experience in providing technical support, an advantage
• Strong skills in using Microsoft Office
• Must have strong written and verbal English communication and listening skills
• Must be a team player with proven experience in working successfully with others to solve problems efficiently and effectively
• Must have a record of proactivity & ownership taking
• Must be capable of working under pressure
• Permanent Work From Home Setup
• Anywhere in the Philippines
• Must be amenable to work in a shifting schedule.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.