Technical Support Representatives - Chat and Email (Pioneer Account)

The Technical Support Representative will be part of a team that is dedicated to effectively communicate with our clients, and will be responsible for ensuring that clients and customers are utilizing the App in the best way possible, helping them solve day-to-day problems, while enhancing customer satisfaction.

The daily tasks include handling support calls, review incoming tickets and prioritize effectively to ensure clients get the very best service.

Will be in liaison with the product teams, R&D department, customer success department, and sales teams to help us better understand our clients’ needs and improve the product as a result.

• Responsible in assisting customers’ technical-related concerns
• Responsible for quickly and effectively assess customers’ needs when needed
• Will act as a customer consultant and should know about the clients’ business inside and out
• Deliver a fast response time while maintaining high customer satisfaction
• Provide live feedback to the customer success team
• Gather data and information from our clients so we can improve the product

• Must be at least 2 years completed in college
• At least 1 year of experience in chat/email support.
• Excellent English communication skills, both oral and written
• Demonstrate commitment in upholding core values and behavioral standards
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
• Strong analytical skills including the ability to work with different software programs and learn new technical skills
• Ability to be flexible, adaptable, and work in fast-paced environment
• Must be amenable to work in early morning schedules, shifting schedules, weekends and holidays

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.