Be part of a true SaaS company that helps clients create a long-life relationship with their channel subscribers by providing predictive analytics and effective subscriber management tools and thrives in innovation. With offices in Amsterdam (HQ), New York, Poznan and Manila, you will have a chance to work with an international team of experts who value diversity, hard work, and friendly relationships while working in an environment that is rewarding, fun, and challenging!
We are looking for a Technical Writer that will ensure that developers have a frictionless experience when integrating and configuring feature-rich subscriber retention management platform. The role will be responsible for creating and maintaining process workflows for documentation delivery and developing easy-to-understand tutorials, release communications, technical blog, API references and developer guides for the customers and partner clients.
Responsibilities
Work with internal and external teams to obtain an in-depth understanding of the product and documentation requirements for frictionless integrations.
Manages end-to-end the developer portal and be a subject matter expert with technical documentation.
Coordinate, write and maintain easy-to-understand tutorials, release communications, technical blog, API references and developer guides.
Create and maintain the process/workflow to expedite the documentation delivery.
Looking for constant improvements in the developer portal and also keen to interact with the community to get constructive feedback.
Take initiatives to build developer/user communities, especially with our strategic partners like Verizon, IBM, and Accedo etc.
Qualifications
Minimum five (5) years of IT experience of which at least 3 years emphasis on technical writing activities is required
Experience in working with API documentation, SDKs, native applications, release logs and system integrations, preferred
Excellent writing and collaboration skills with attention to detail.
Excellent written and verbal English communication skills
Experience in the SaaS industry, an advantage
Technical knowledge about subscriptions, analytics and/or payment software is beneficial.
Must be self-managed and a problem solver.
A great passion for start-ups and a passion to drive frictionless solutions.
Willing to work in Bonifacio Global City, mid shift – night shift.
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
