Technical Writer (Full Time)

A Technical Writer is mainly in charge of creating content and documents which communicate complex and technical information. They develop, gather, and disseminate technical information to clients and customers by collaborating with subject matter experts. They are also responsible for ensuring that all technical content are standardized, consistent, clear, and are of quality across all types of documentation. The role requires excellent written and verbal communication skills, problem-solving skills, and a strong understanding of the latest trends and practices in information technology.

• Obtain the technical content from subject matter expert and draft a new documents using current template (e.g., Technical tutorials, Integration Guide, Technical FAQS, etc.).
• Edits, standardizes, or makes changes to material prepared by other writers or team members
• Confers with Product Team, Development Team, delivery team and support team to establish technical specifications and to determine subject material to be developed for our developers portal
• Update and maintain the existing documentation.
• Create and maintain the documentation process/workflow to expedite the documentation delivery.
• Ensures consistency, clarity, and quality in and across all types of documentation
• Supports Technical support team with support queries and resolutions
• Follow up on the escalated tickets and inform the client timely on the status

• Candidates must possess a Bachelor’s degree in Information Technology or related course
• Must have one to two (1-2) years work experience in analyzing business needs, performing technical, functional, and user document updates and helping with technical writing activities
• Experience in troubleshooting and in attending to customer inquiries and concerns, preferred
• Must have understanding of technical documentation and how the technical documentation is to be laid out
• Has flawless command of the English language both written and oral with a knack for sentence structure and grammar
• Works diligently to understand the target audience and understands the value of research and competitive set awareness
• Understands the importance of deadlines and plans accordingly to meet them
• The person must have high attention to detail, excellent organisational and time management skills with the ability to juggle multiple deadlines, and must have interest in and aptitude of learning how to use new software / technologies
• Must be a team player comfortable in a collaborative environment and always eager to share and refine ideas
• Receptive to constructive feedback and understands that revision is an essential part of the creative process
• Must be willing to work in a Full Time role, Mid Shift in Bonifacio Global City, Taguig City

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.