Telesales Agent - Collections

The Telesales Agent - Collections is responsible for completing inbound/outbound calls to ensure clear communication with all the clients of an Australian modeling agency. She will be responsible for assisting the Event Manager in achieving KPI’s and targets to ensure a successful Event. Part of the responsibilities is to update the clients' databases and following through with sales, respond to emails, completing data entry and general administration when required.

• Completing inbound/outbound calls to ensure clear communication with all clients
• Assisting the Event Manager in achieving KPI’s and targets to ensure a successful Event
• Updating the client’s databases and following through with sales.
• Completing inbound/outbound calls, emails and liaise with the clients to collect any out-standing debt.
• Responding to emails and completing data entry and general administration where required

• Must have completed at least 2 years of Bachelor’s or Associate’s degree in any course
• At least minimum of 1-2 years of telesales and customer service or pure telesales experience in the BPO industry
• Experience working in an Australian account is a plus
• Must have excellent oral and written communication skills
• Strong customer service skills; cool-tempered and able to take feedback from clients
• Able to motivate self and complete tasks efficiently; ensuring that all customer calls are completed daily
• Can work independently but also within a team
• Previous experience with CRM tools or MS office is preferred
• Organized, confident, and has a keen eye for details
• Compassionate toward empowering young women and interested in inspiring young model aspirant
• Helper at nature; willing to go above and beyond what is required to ensure client satisfaction
• Amenable to work in BGC in a Morning shift (9:00 AM - 6:00 PM)

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At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.