The Telesales Agent - Collections is responsible for completing inbound/outbound calls to ensure clear communication with all the clients of an Australian modeling agency. She will be responsible for assisting the Event Manager in achieving KPI’s and targets to ensure a successful Event. Part of the responsibilities is to update the clients' databases and following through with sales, respond to emails, completing data entry and general administration when required.
Responsibilities
Completing inbound/outbound calls to ensure clear communication with all clients
Assisting the Event Manager in achieving KPI’s and targets to ensure a successful Event
Updating the client’s databases and following through with sales.
Completing inbound/outbound calls, emails and liaise with the clients to collect any out-standing debt.
Responding to emails and completing data entry and general administration where required
Qualifications
Must have completed at least 2 years of Bachelor’s or Associate’s degree in any course
At least minimum of 1-2 years of telesales and customer service or pure telesales experience in the BPO industry
Experience working in an Australian account is a plus
Must have excellent oral and written communication skills
Strong customer service skills; cool-tempered and able to take feedback from clients
Able to motivate self and complete tasks efficiently; ensuring that all customer calls are completed daily
Can work independently but also within a team
Previous experience with CRM tools or MS office is preferred
Organized, confident, and has a keen eye for details
Compassionate toward empowering young women and interested in inspiring young model aspirant
Helper at nature; willing to go above and beyond what is required to ensure client satisfaction
Amenable to work in BGC in a Morning shift (9:00 AM - 6:00 PM)
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