Telesales Team Lead

The Telesales Team Lead is responsible for managing a team of telesales professionals who inbound/outbound calls to ensure clear communication with all the clients of an Australian company. The role is responsible for working with the Manager in achieving KPI’s and targets to ensure a successful Event. The role will also provide the training and motivation to the team to reach sales goals.

• Manage a team of telesales professionals and ensure that all KPI targets are met by the team
• Monitor performance to achieve growth and hit sales targets by successfully managing the sales team
• Monitor performance and conduct sales coaching and training for the telesales team’s performance improvement
• Develop and present sales strategies that will gear towards the sales growth of the company  

• At least 5 years of experience in a sales lead position
• Experience working in an Australian account is a plus
• Must have excellent oral and written communication skills
• Strong customer service skills; cool-tempered and able to take feedback from clients
• Able to motivate self and complete tasks efficiently; ensuring that all customer calls are completed daily
• Can work independently but also within a team
• Previous experience with CRM tools or MS office is preferred
• Organized, confident, and has a keen eye for details
• Helper at nature; willing to go above and beyond what is required to ensure client satisfaction
• Amenable to work in BGC in a Morning shift (9:00 AM - 6:00 PM)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.