Telstra Business Consultant

The purpose of this role is to provide a high level of customer service to internal and external customers. The Telstra Business Consultant is responsible for ensuring that all customers are provided with outstanding service and any issues and complaints are managed within a timely manner through to resolution.

• Answer and address incoming calls and respond to email requests from customers within the set Service Level Timeframes (SLT’s)
• Supplying customers with correct information and resolutions for all Service Requests
• Provide a high level of customer service at all times to ensure that the customer experience is also of a high level
• Handle and resolve customer complaints within the procedures and guidelines provided
• Meet Daily & Monthly work load targets in accordance with KPI’s
• Perform call-backs to key customers to ensure that they are happy with the service and product received.
• Investigate any arising sales opportunities as a result
• Ensuring all compliance measures are met from the time of sale through to order completion
• Daily invoicing and preparation of Products and Services orders as requested by the Business and Call Centre
• Sales Teams
• Monitoring the quality of orders in various systems
• Completing daily batch direct uploads and maintaining data entry of Sales and End of Day procedures
• Daily Invoicing and preparation of Product and Services orders as requested by Enterprise & Business Teams
• Completion of orders and customer service enquiries to be within operational time lines (SLAs)
• Other duties as assigned from time to time

• Use of Telstra systems and processes for Enterprise & Government, Business and Consumer Customers is preferred but not mandatory
• Experience in a fast paced/high work volume sales and/or support roles
• Excellent Customer Service, customer relationship and negotiation skills
• Proven ability to work autonomously and effectively in a fast paced environment
• Proven ability to work in a team environment
• Proven ability to meet set KPI’s
• Attention to detail and a well ordered approach to work
• Computer literate and familiar with Microsoft Office Excel, Outlook
• Amenable to work in Bonifacio Global City in an early morning schedule ( Monday – Friday, 6:00 am – 3:00pm)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.