Training and Quality Administrator

The Training and Quality Administrator will report to the Training and Workforce Development Manager and will primarily be tasked with delivering induction, compliance, and skills training to Diversify ISS employees. The Training and Quality Administrator is responsible for the development, research and implementation of training programs and any programs offered by Diversify ISS to its clients. This includes but is not limited to all business training, professional development, and assistance with research and workshops.

KEY RESPONSIBILITIES:

• Assist Training Manager in administrative tasks and reporting for Training and Development initiatives and activities
• Respond to training requests via MyDiversify.com
• Co-facilitate training programs and conduct research for training materials as necessary
• Facilitate the new hire orientation ; Create or initiate training activities or material at least once a month
• Delivery and development of the induction program, working with the Training and Workforce Development Manager regarding any amendments and updates to ensure consistency
• Develop online training and testing programs to support corporate compliance

 

GENERAL RESPONSIBILITIES:

• Design training interventions as necessary to meet training needs of new and existing employees
• Ensure all training activities and materials meet with relevant organizational and statutory policies
• Revise programs as a result of evaluation or of changing business needs
• Ensure positive learning environment in training procedures
• Run and communicate reports on events and training programs
• Maintain and manage events and schedules calendar of the training department
• Provide administrative support to the department of human resources and training
• Assist human resources department in scheduling, mailing and communicating of training programs
• Assist in other Management Team tasks as needed

• Candidate must possess at least a Bachelor's/College Degree
• At least 6 months to a year of working experience in a similar position; fresh graduates are encouraged to apply
• Excellent verbal and written English communication skills
• Basic understanding of instructional design
• Proficient in MS Office Applications (Word, PowerPoint, Excel)
• Has the ability to address small to large groups of people with confidence
• With pleasing personality, positive working attitude, and is customer service-oriented
• Strong business orientation. Credible with senior and middle managers and able to build strong relationships with clients
• Knowledge and ability to manage all aspects of the training and development life cycle
• A commitment to client service and a flexible can-do attitude to respond to client and business needs
• Detail-oriented and can multitask with strong administrative and organization skills
• Self-starter and able to work independently or with a team
• Shows ability to self-motivate and set personal goals

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.