The Training and Quality Administrator will report to the Training and Workforce Development Manager and will primarily be tasked with delivering induction, compliance, and skills training to Diversify ISS employees. The Training and Quality Administrator is responsible for the development, research and implementation of training programs and any programs offered by Diversify ISS to its clients. This includes but is not limited to all business training, professional development, and assistance with research and workshops.
Responsibilities
KEY RESPONSIBILITIES:
Assist Training Manager in administrative tasks and reporting for Training and Development initiatives and activities
Respond to training requests via MyDiversify.com
Co-facilitate training programs and conduct research for training materials as necessary
Facilitate the new hire orientation ; Create or initiate training activities or material at least once a month
Delivery and development of the induction program, working with the Training and Workforce Development Manager regarding any amendments and updates to ensure consistency
Develop online training and testing programs to support corporate compliance
GENERAL RESPONSIBILITIES:
Design training interventions as necessary to meet training needs of new and existing employees
Ensure all training activities and materials meet with relevant organizational and statutory policies
Revise programs as a result of evaluation or of changing business needs
Ensure positive learning environment in training procedures
Run and communicate reports on events and training programs
Maintain and manage events and schedules calendar of the training department
Provide administrative support to the department of human resources and training
Assist human resources department in scheduling, mailing and communicating of training programs
Assist in other Management Team tasks as needed
Qualifications
Candidate must possess at least a Bachelor's/College Degree
At least 6 months to a year of working experience in a similar position; fresh graduates are encouraged to apply
Excellent verbal and written English communication skills
Basic understanding of instructional design
Proficient in MS Office Applications (Word, PowerPoint, Excel)
Has the ability to address small to large groups of people with confidence
With pleasing personality, positive working attitude, and is customer service-oriented
Strong business orientation. Credible with senior and middle managers and able to build strong relationships with clients
Knowledge and ability to manage all aspects of the training and development life cycle
A commitment to client service and a flexible can-do attitude to respond to client and business needs
Detail-oriented and can multitask with strong administrative and organization skills
Self-starter and able to work independently or with a team
Shows ability to self-motivate and set personal goals
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.