Virtual Medical Assistant

Customer Service - Admins will provide support through a wide range of services such as secretarial, administrative, creative, or technical. The Customer Service - Admin handles all administrative tasks like answering phone calls, emailing correspondences, doing the minutes of the meetings and managing and maintaining appointments and schedules, execute written and verbal instructions, and any other specialized business service as required by maintaining a high quality of work under rigorous pressure and meet set deadlines

• Produce correspondence including meetings and various forms of communication in a timely manner without errors
• Ensure all documentation required are prepared and delivered within established deadlines
• Maintaining and monitoring various databases
• Responsible for handling all telephone or e-mail inquiries
• Ensure all documentation required are prepared and delivered within established deadlines
• Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
• Demonstrate excellent customer and team member service reflecting on the client’s values
• Ensure that requirements are implemented and maintained
• Organize, store, and archive files in line with requirements
• Dealing with all calls and inquiries politely, courteously, professionally, and assertively
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Communicate with stakeholders and staff members with empathy, compassion, and professionalism
• Any other task/duty as directed by client/management

• Candidate must possess at least a Bachelor’s College Degree
• At least 2 years of relative work experience in administrative capacity and other related fields
• Medical background are preferred but not required
• Relevant experience in data entry and file maintenance, transcription, delivering customer service, report collation, and writing
• Accurate and effective client meeting and diary management
• Deliver high level of data accuracy and high data entry keystroke (at least 35 wpm)
• Proficient with Microsoft Office and G-Suite Application
• Must have strong attention to detail, can work well under pressure
• Has excellent time management and prioritization skills
• Excellent verbal and written communication skills
• Ability to be flexible to changing demands and challenges and exercise initiative
• Exercise empathy and diplomatic exchange in all working relationships

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.