Wholesale Customer Service Representative

Wholesale Customer Service Representative will be responsible for the order processing for the wholesale business, which comes to us both through online portals and through sales representatives on the road. The position reports to our Customer Service Manager.

• Answer phones, route calls that are not wholesale related, and handle calls that are wholesale related. There will be 2 back up phone answerers in India as well, but you are the primary person on the phone, We average about 8-10 calls a day.
• Reply to emails that come in from wholesale customers and our wholesale sales reps – regarding order status, inventory status and payment status
• Process and upload orders that come in from our in-house sales team, our sales reps, and our website into our software, which is called ISync.
• Follow-up on orders that are not perfectly ready to be shipped. This could mean gathering credit card numbers from customers, swapping out sold-out items for in-stock items, making accounts receivable calls, or following up on delayed backorders. The main focus of this job is getting orders shipped quickly and correctly.
• Run allocations on orders and determine which orders to ship and which to hold on until more stock is available.
• Assisting our sales director with special projects as needed, including: shipping samples and fabric swatches to sales reps; preparing various sales reports to track the progress of our sales reps; help manage communication on key changes to our inventory and our policies to our sales reps; and other projects as needed.

• Bachelor’s degree preferred
• Knowledge of wholesale business selling to retail stores
• Knowledge of the United States preferable to have traveled here
• Strong written and verbal communication skills – we will need to see writing samples.
• Strong Excel skills – familiarity with a wide range of formulas and reporting tools – please do not apply if you are not very comfortable with Excel!
• A strong can-do attitude and willingness to take ownership
• 3-4 years of work experience, experience in customer service a plus
• Pleasant phone skills and an accent that is easy for Americans to understand.
• This is for a temporary work from home setup
• Amenable to work in BGC in Night Shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.