Workforce Analyst

Reporting Analysts develop systems and standards for business reports. The role is an expert in datamanagement and software engineering and is able to effectively coordinate the needs of multipledepartments. Duties include creating database reports based on the needs of end users by performing dataextraction, standard and ad-hoc reports, and analysis; designs, develops, and implements customized tables,queries and reports; gathers information about reporting needs, objectives, functions, features, andinput/output requirements; manipulates data to create enhancements to existing reports; incorporates enduser requests and requirements to develop an enterprise reporting solution.

• Establish, prepare, and build all reporting requirements ensuring key elements related to forecasting,planning, scheduling, measure & control reporting are accurately reflected
• Support the Management Team to keep unit costs within budget by providing ad-hoc and analysis reporting regularly that aids business development
• Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and reportflow, format, frequency, distribution and purpose or function of report
• Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements
• Evaluates findings, using knowledge of workflow, operating practices, records retention schedules,and office equipment layout
• Recommends establishment of new or modified reporting methods and procedures to improve repor tcontent and completeness of information
• May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.

• Bachelor’s Degree in Computer Science/Information Technology or equivalent
• At least 3 years of related work experience in the BPO Industry
• Reporting & Analysis skills including an understanding of database management and Business Intelligence
• With strong knowledge of MS Excel and Visual Basic
• SQL (database) skills is highly desirable
• Must have demonstrated ability to analyse multiple data sources for insights and operational triggers
• Has a deep understanding of operational metrics and performance monitoring
• Strong relationship management skills and the ability to collaborate with internal and external
• stakeholders
• Capacity to work in a busy, commercial, competitive environment
• Ability to meet objectives and targets
• Excellent interpersonal, analytical, and evaluative skills

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.